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Have you ever really thought about how much data and information is really required to run your supply chain? That’s not simply collecting and analysing today’s information, but also including…

One of the challenges posed by technological disruption is that the risk of false alarms. The logic is that not every gizmo or doodad can really be so groundbreaking. This…

“Robots will kill jobs!” “Think of our families, the children!” “Oh, the humanity!” At first glance, the brouhaha over the rise of robots in our supply chains, including manufacturing is…

Gaining customer loyalty is a neat marketing trick. It ensures that you have found your niche and a base of customers that you can always rely on as a revenue…

All around the world, people clamor for more humanity and compassion in business. But oftentimes, humanity is confused with sentiment and this confusion leads them to an unhealthy attachment to…

We have recently seen a number of banking sector boards admit to receiving no customer information at board level. So there is no precedent set in those organisations with respect…

For many years now, our supply chains have been recognized as a source of strategic, competitive advantage. That is, to effectively deal with our competitors businesses should instinctively engage in…

The impact of disruptive technology on supply chains has been remarkable. Many of the actions we take with new technology are to reduce risk, however often the risks just emerge…

Back in the old days, most supply chains operated mostly on a forecast when it came to responding to demand. That means months of just slogging through data collected via…

Silo mentality is always a negative. It discourages us from chiming in when we know that we should! For supply chain managers, this is evident when you let product designers…